Refund & Return Policy

1. Nature of Our Products

All products sold on Diginest are digital goods such as templates, design resources, and other downloadable content.
Because of the intangible and instantly accessible nature of digital files, there are no physical returns or exchanges. Once a file is downloaded or accessed, it cannot be returned or “un-downloaded.”

Therefore, all sales are considered final except in the specific cases listed below.

2. Eligibility for Refunds

We offer limited refunds only in the following situations:

1. Duplicate Purchase – If you accidentally purchase the same digital product more than once using the same account, you may request a refund for the duplicate order.

2. Technical Issues – If the product file is corrupted, incomplete, or cannot be accessed, and our support team confirms the issue, we will either:

   • Replace the defective file with a corrected version, or

   • Issue a full refund if the problem cannot be resolved.

3. Incorrect Product Delivered – If, due to a system or listing error, you receive the wrong file or product, we will ensure that you receive the correct one or offer a refund.

3. Non-Refundable Cases

Refunds will not be issued in the following cases:

• You changed your mind after purchase.

• You purchased the wrong item or misunderstood the product description.

• You lack the software or technical knowledge required to use the file.

• You downloaded and/or used the product before requesting a refund.

• You claim dissatisfaction with a product that was delivered exactly as described.

We encourage all customers to read product descriptions carefully and review previews or sample images before purchasing.

4. How to Request a Refund

If you believe you are eligible for a refund under this policy, please contact us at:

📧 [your support email address]

Your request should include:

• Your full name and order number.

• The product name or link.

• A clear reason for the refund request.

• Screenshots or supporting evidence (if applicable).

Refund requests must be submitted within 7 days of purchase. Requests received after this period may not be accepted.

5. Processing of Refunds

Once we receive your request, our support team will review it within 3–5 business days.
If your refund is approved, it will be processed to your original payment method within 7–10 business days, depending on your payment provider’s policies.

We will notify you by email once your refund has been issued or if additional information is required.

6. Exchanges or Replacements

Since all products are digital, exchanges are not applicable.
However, if there is an issue with the downloaded file, we will provide a corrected version free of charge.

7. Chargebacks and Fraudulent Claims

Any chargeback or payment dispute initiated without first contacting Diginest will be considered a breach of this policy.
We reserve the right to report fraudulent claims to payment processors and may permanently suspend accounts involved in misuse or abuse of refund procedures.

8. Contact Information

If you have any questions or concerns regarding this Refund & Return Policy, please contact us at:

📧 [your support email address]
🌐 www.diginest.com (or your Shopify URL)
📍 Based in Pakistan

9. Acceptance of This Policy

By completing a purchase on our website, you acknowledge that you have read, understood, and agreed to this Refund & Return Policy.
Diginest reserves the right to update or modify this policy at any time. The most recent version will always be available on this page.